Mercy Health Home Care

A Home Care Package is an allocation of funds from the government to put towards your health and wellbeing. You will need to be assessed as eligible for a Home Care Package. An amount of money will be allocated to you according to your needs.

Learn more about Home Care Packages

The costs associated with your care will vary depending on your needs, so there is no one-size-fits-all answer to this question. You may be eligible for government-subsidised funding for aged care services, such as a Home Care Package, or another funding option that reduces or removes any cost to you.

Our fees reflect the quality of our service. We are not the cheapest, but we are certainly not the most expensive service provider. We are committed to being transparent about our fee structures and we stand by our value for money and quality of care.

Read about our fee policy.

The Australian Government offers several programs that provide subsidies for aged care services.

These programs include:

• Home Care Package (HCP) program.
• Commonwealth Home Support Programme (CHSP)
• Veterans’ Home Care
• Department of Veterans’ Affairs (DVA) Community Nursing
• National Disability Insurance Scheme (NDIS).

Some funded programs only operate in specific areas. Please contact the Mercy Health Home Care office nearest to you for more information.

Your funding level will be determined through an Aged Care Assessment as part of the Home Care Package application process. Aged Care Assessments can be organised through My Aged Care, the Commonwealth Government body responsible for all aged care services.

• Level 1 supports people with basic care needs. Think of it as the smallest bundle that provides a couple of hours of in-home care services each week.
• Level 2 supports people with low-level care needs. It results in around four hours of in-home care services per week.
• Level 3 supports people with intermediate level care needs. It equates to up to nine hours of in-home care services per week.
• Level 4 supports people with high-level care needs. It translates to up to 14 hours of in-home care services per week.

While each level comes with a different amount of funding, all levels have access to the same types of services — the difference is the amount of services you can choose within your budget. We tailor your services to ensure you get the best value out of your budget.

Home Care Packages (HCP) and Commonwealth Home Support Services (CHSP) are both government-funded programs designed to help older Australians live independently at home, but they cater to different levels of need.

CHSP is ideal if you need a small amount of support — like help with cleaning once a fortnight. It’s a flexible, entry-level program without income assessments, where you might contribute a small fee toward services.

HCP, on the other hand, is better suited if you need more comprehensive or regular assistance, such as multiple services each week. With a HCP, you receive a tailored package based on your care level, from basic support (Level 1) to high-level care (Level 4). This program includes a formal assessment and provides more substantial funding to cover your needs.